Privacy Policy

Effective Date: 30 June 2026

Commander Cars is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store, and protect your information when you use our website or book our services.

1. Information We Collect

We may collect the following information when you contact us or make a booking:

  • Full name
  • Email address
  • Telephone number
  • Pickup and destination addresses
  • Journey details
  • Flight information (where applicable)
  • Payment information (processed securely through third-party payment providers)
  • Any additional information you choose to provide

We may also automatically collect certain technical information, including:

  • IP address
  • Browser type
  • Device information
  • Website usage statistics
  • Cookies and similar technologies

2. How We Use Your Information

We use your personal information to:

  • Process and manage your bookings
  • Provide private hire and airport transfer services
  • Contact you regarding your booking
  • Respond to enquiries and customer support requests
  • Improve our website and services
  • Prevent fraud and enhance security
  • Comply with legal and regulatory obligations

We only use your information where we have a lawful basis to do so.

3. Payment Information

Commander Cars does not store your full payment card details.

Where online payments are available, transactions are processed securely through trusted third-party payment providers.

4. Sharing Your Information

We do not sell or rent your personal information.

We may share your information only where necessary with:

  • Drivers providing your booked journey
  • Payment processing providers
  • IT and website service providers
  • Government or law enforcement authorities where required by law

All third parties are expected to protect your information appropriately.

5. Data Retention

We retain your personal information only for as long as necessary to:

  • Provide our services
  • Meet legal, accounting, and tax obligations
  • Resolve disputes
  • Enforce our agreements

When your information is no longer required, it will be securely deleted or anonymised.

6. Cookies

Our website may use cookies to improve functionality, analyse website traffic, and enhance your browsing experience.

You can control or disable cookies through your browser settings. Some website features may not function correctly if cookies are disabled.

7. Data Security

We take appropriate technical and organisational measures to protect your personal information against:

  • Unauthorised access
  • Loss
  • Misuse
  • Disclosure
  • Alteration
  • Destruction

Although we use reasonable security measures, no internet transmission or electronic storage method is completely secure.

8. Your Rights

Under UK data protection law, you may have the right to:

  • Access your personal information
  • Request correction of inaccurate information
  • Request deletion of your personal information where appropriate
  • Restrict or object to certain processing
  • Request transfer of your personal data where applicable
  • Withdraw consent where processing is based on consent
  • Lodge a complaint with the relevant data protection authority

9. Third-Party Websites

Our website may contain links to external websites.

We are not responsible for the privacy practices or content of third-party websites. We encourage you to read their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed toward children under the age of 18.

We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated effective date.

12. Contact Us

If you have any questions about this Privacy Policy or how we process your personal information, please contact Commander Cars using the contact details available on our website.

If you believe your data protection rights have been breached, you also have the right to make a complaint to the relevant UK data protection authority.